At Momin, we aim to deliver your orders safely, quickly, and with the utmost care. Each product is prepared, packed, and shipped with quality assurance to ensure your experience reflects the values of excellence, modesty, and trust.
1. Delivery Areas
We currently offer delivery all across Pakistan through trusted courier partners.
For international orders, please contact us directly at mominwearofficial@gmail.com before placing your order.
2. Order Processing Time
- Orders are processed within 1–2 working days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During sales or high-demand seasons, processing may take slightly longer.
3. Estimated Delivery Time
- Standard Delivery: 3–7 working days (depending on your city and courier operations).
- Express Delivery: Available in select cities (subject to additional charges).
Please note that delivery timelines may vary due to weather, strikes, or courier delays beyond our control.
4. Shipping Charges
- A standard shipping fee applies to all orders unless stated otherwise in promotions.
- Free delivery may be offered on special occasions or for orders above a specific amount (as announced on our website or social media).
- Shipping costs (if applicable) are displayed at checkout before confirming your order.
5. Cash on Delivery (COD)
- COD is available across most cities in Pakistan.
- Please ensure you provide a valid contact number and address.
- The courier will attempt delivery up to two times; failure to receive may lead to order cancellation.
- Repeated order refusals or fake COD attempts may result in a permanent block from future orders.
6. Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS, email, or WhatsApp.
You can use this ID to track your order’s status on our courier partner’s website.
7. Delays & Issues
While we do our best to deliver on time, unexpected delays may occur due to logistics or external factors.
If your order hasn’t arrived within the estimated time, please contact us at mominwearoffical@gmail.com or on our official social media handles with your order number.
8. Incorrect or Incomplete Address
Please double-check your delivery address before confirming your order.
Momin will not be responsible for delays or lost packages caused by incorrect or incomplete shipping information.
9. Damaged or Lost Packages
In the rare case that your parcel arrives damaged or goes missing during transit:
- Contact us within 24 hours of receiving (or expected delivery date).
- Provide your order number and photos (if applicable).
We will coordinate with our courier partner to resolve the issue as quickly as possible.
10. Contact Us
For any delivery-related questions or special shipping requests, reach out to us at:
📧 mominwearoffical@gmail.com
📞 [+92 331 2901059]
📍 Shop no 2-B-58, Malik Co-Operative Housing Society sector 15A Gulzar E Hijri Scheme 33, Karachi